Practice Management

Mr George Hay, Business Manager

george hay

Mrs Anne Marie Scott, Practice Manager

The Practice and Business managers are involved in managing all of the administrative and business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The managers support the GPs and other medical professionals with delivering patient services and also help to develop extended services to enhance patient care.


Hazel Shepherd Medical Administrator


Thomas Martin, Senior receptionist
Shirley McLaughlin, Senior receptionist
Stella Fletcher, Receptionist
Lynne O'Neil, Receptionist
Jennifer Livingstone Receptionist (f)
Susan Strang Receptionist (f)
Hannah Mould-Healy Receptionist (f)

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.